Orders are shipped via Federal Express International services or via United States Postal Services to most locations. Delivery can be expected within 7-10 business days (add 2-3 days for international orders due to customs).
The shipping charge for your order does not include import duties, VAT, tariffs, or any other fees charged by the carrier for customs clearance. You are responsible for paying these fees upon delivery.
To comply with strict laws, LivOn Labs will state the value of your order on the Commercial invoice as well as on any other paperwork submitted to customs, minus shipping costs.
Customs / Import Regulations
In the event there is a clearance delay, LivOn Labs will assist you to ensure delivery however LivOn Labs will not be liable for orders that are refused or held by customs.
We strongly advise you to contact your customs office and ask about import regulations and restrictions before placing your order. Regulations differ by country and not knowing the applicable regulations can result in your order incurring high import duties being delayed or even rejected by Customs.
Refunds and Exchanges for International orders
If an order is returned to our facility, we will issue a refund for product that is in re-sellable condition. We will not refund any shipping and handling charges, and we reserve the right to reduce the refund amount by any additional fees related to the return of the product. We will not issue any refunds for International orders that are lost or destroyed. If an order is rejected by Customs and the cost to return the product to LivOn is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no refund issued for the order. If the products are seized by customs, there will be no credit processed for the products.
Countries We Cannot Ship to
Due to strict regulations and guidelines, we are unable to ship our products to the following countries:
- New Zealand
- The Netherlands
- all countries in the Middle East
Please visit our International Distributor Page to locate a distributor near you.